Do you consider suggestions?
- Yes please email info@radiancefilms.co.uk for any films you think we should consider! We won’t always be able to respond but all emails will be read.

Do you have sales?
- We occasionally have price promotions on our titles though these are seasonal so the best way to hear about any price promotions is to subscribe to our newsletter to hear first about any sales activity. We also offer a 10% discount on our releases in the pre-order period and through in-advance bulk purchase offers in the bundles section of our site.

Do you handle EU taxes/IOSS?
- We are IOSS registered, meaning that the price you view on our site will be with VAT removed and your local taxes will be added at check out ensuring you do not need to pay taxes and additional fees on receipt of your delivery. You must ensure however that your purchase is below the 150 EUR limit including any shipping fees.  

How do I return an item?
- If you purchased from our store you may return an item within 30 days of purchase in unused, new and sealed condition. You will need to ensure you item is properly wrapped to avoid damage as we cannot be responsible for damages in transit. Your return should also include details of your order number. In the case of a refund, you will only be reimbursed for the items themselves and not the shipping costs. If you would like to arrange a return please get in touch with our customer service team.

Where and when do you announce new titles?
- New titles are first announced on our newsletter and on our social media feeds via X (formerly Twitter), Facebook and Instagram

Are your releases newly restored?
- Each release is created from the finest available materials, with restorations selected from the latest restorations undertaken by the film’s producers or representatives with additional work undertaken by Radiance where required. Radiance will restore films where restorations do not yet exist.

Do your releases have subtitles?
- Each English language film will have English subtitles for the deaf and hard of hearing while foreign language films will have English subtitles, newly translated or modified to our standards where required. Our licenses only permit us to include English subtitles.

Is that big coloured strip printed on the front of the box?
- Each Limited Edition release comes with an ‘obi strip’, a piece of paper that wraps around the spine and contains all necessary certificate, barcode, and legal and marketing information allowing the cover to be unspoiled both front and back. They are designed to be discarded but you may choose to keep them inside the case.

Are your sleeves reversible?
- Our Limited Edition releases feature double-sided sleeves with images to front and back on one side and another image and essential release information on the reverse. All other information (BBFC certificate, barcode, logos etc.) is contained on the OBI strip, which can be removed.

Why are your releases limited; will you re-print limited editions?
- As we mostly focus on more niche and challenging films, market conditions make it difficult to keep films, and therefore stocks, in print. Select titles will be re-published upon sell out in a standard edition (in a standard case, with a standard sleeve, without a booklet) though this won’t be guaranteed for all titles as we may have limited rights, or a slower selling release may have a future in digital download form only. Occasionally we will release a Special Edition which is an edition we will create between a Limited Edition with a rigid box and larger format book and a standard edition. We always ensure to describe and picture each edition clearly but please get in touch with us before purchasing if you are unsure which edition is which.

You have released a film on Blu-ray, will you release it on DVD, UHD?
- As we work from the best available film materials if a 4K UHD is possible and worthwhile (not all 4K materials are suitable for UHD) we will look at such a release, otherwise a release will represent the best available quality and therefore is unlikely to be re-issued in another disc format.
- We do not release DVDs.

Can I show your film in a cinema, at my film club, or on TV or on my streaming platform?
- Quite possibly, please get in touch via info@radiancefilms.co.uk and we’ll do our best to help you!